Permanent Secretary Inaugurates Ministerial Servicom Committee
…charges them with commitment and accountability in their performance
The Permanent Secretary of the Ministry of Housing and Urban Development Dr. Marcus Ogunbiyi PhD has charged the newly inaugurated Ministerial Servicom Unit (MSU) to stay committed to the course of the mandate of the Ministry by exhibiting efficiency and integrity in the course of executing their assignments.
The Permanent Secretary gave this charge at the sensitization, inauguration and induction ceremony of the Ministerial Servicom Unit (MSU), held in Abuja.
Explaining the concept of Servicom as service acceptable to the citizens and the right of every Nigerian to obtain quality service from service providers, the Permanent Secretary informed that the committee was established in order to promote effective and efficient service delivery, as well as to ensure customer satisfaction in MDA’s.
“We as service providers are change agents for service excellence and so should put up actions that reflects the name; this means that everyone who comes to our offices for service is expected to walk out satisfied and fulfilled, he explained.
Ogunbiyi urged the committee to maintain a high level of comportment in representing the Ministry and also to acquaint themselves with knowledge of the Servicom core values to guide them to achieve customer satisfaction and project the good image of the Ministry.
Accordingly, the Permanent Secretary encouraged the inductees to discharge their duties effectively with every sense of responsibility and in accordance with the law, bearing in mind that it is the right of the customer to always obtain quality service.
He further pledged that the Ministry would provide the enabling environment and the needed support for the committee, as well as a conducive environment for customers.
Speaking earlier, the the National Coordinator Servicom Office, Mrs. Nnenna Akajemili described Servicom as a unique administrative committment designed to honour government's pledge to serve the people of Nigeria satisfactorily, adding that Servicom focuses on the quality of contact between the Federal Ministry of Housing and Urban Development and her stakeholders as well as intending home owners.
She noted that the inauguration of the Ministerial Servicom Unit of the Federal Ministry of Housing and Urban Development would enhance the service delivery initiative of the Federal Government with respect to the provision of affordable housing for Nigerians.
Akajemeli, emphasising the impact of Ministerial Servicom Unit in the housing ministry, identified the unit's responsibilities amongst others to include; "spearheading the ministry's service improvement program in accordance with best practices, producing and reviewing Service Charters for the ministry and its diverse service front lines, monitoring its implementation by reporting quarterly on the impact of service delivery activities in the ministry and providing comprehensive and effective training policy for frontline staff.
While charging newly inductees to be diligent in their assignments and ensure prompt submission of reports to the Honorable Minister and Permanent Secretary's offices, She revealed that the committee would institute a reward system to appreciate and celebrate officers who have distinguished in their line of duty.
Akajemili also applauded the Permanent Secretary for ensuring the inauguration took place in within shortest possible time after unbundling the ministry from its Works counterpart.
The Permanent Secretary was also awarded and decorated as the champion of Servicom in FMHUD by the National Coordinator of Servicom.
